Online Payment, Cancellation & Rescheduling Policy

Payment at Booking

• Full payment is required at the time of booking to confirm your appointment.

• We accept major credit and debit cards via our secure online booking system.

• Your payment secures your reserved time and is non-refundable except as outlined below.

  
  

Cancellations

• You must cancel at least 12 hours before your scheduled appointment time to avoid a cancellation fee.

• Cancellations must be made by you, directly through the Timely online booking system via either your Timely booking confirmation email or client portal.

• Cancellations made less than 12 hours before your appointment will incur a 100% cancellation fee. No refund will be issued, as this fee covers the loss of income from the reserved time that cannot be rebooked.

Rescheduling

• You must reschedule at least 12 hours before your scheduled appointment time.

• Rescheduling must be completed by you, directly through the Timely online booking system via either your Timely booking confirmation email or client portal.

• Rescheduling requests made less than 12 hours before your appointment will be treated as a cancellation and subject to the 100% cancellation fee above.

No-Show Policy

• If you do not attend your appointment and have not cancelled or rescheduled via the online system, a 100% no-show fee applies.

• No refund, reschedule, or credit will be issued for no-shows.

Late Arrivals

• Please arrive on time for your appointment.

• If you arrive more than 15 minutes late, your appointment will be treated as a no-show (100% fee applies, no refund/reschedule/credit).

• If you arrive late but within 15 minutes, your appointment will still conclude at the originally scheduled end time to ensure the next client’s appointment is not delayed. The full treatment fee applies, and your session may be shortened accordingly.

Exceptional Circumstances – Customer Credit

• In exceptional circumstances (e.g., medical emergency, bereavement), if you contact me directly, I may, at my sole discretion, transfer your payment to a customer credit for future use.

• This is not a refund and is subject to my approval. Customer credits are valid for 12 months from the date of issue and are non-transferable.

How to Cancel or Reschedule

• Log in to your Timely booking confirmation email or client portal.

• Select your appointment and choose Cancel or Reschedule.

• Changes must be completed at least 12 hours before your appointment time.